ITIL FOUNDATION CERTIFICATION TRAINING

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ITIL FOUNDATION CERTIFICATION TRAINING

Key Features

    The ITIL® Foundation Examination
    Shakya Academy ITIL Foundation Manual
    PDUs
    Certificate
    Experienced ITIL instructor
    Refreshments 
    ITIL Foundation Exam
    The ITIL Foundation exam tests knowledge of the basic terminology, concepts, and principles behind ITIL® and service management.

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COURSE DESCRIPTION

The IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management across the globe. ITIL® Foundation certification showcases one’s ability to handle services in a planned, organized and delivered ensuring business value for organizations. ITIL® is owned and maintained by the UK Office of Government Commerce is committed to the maintenance of alignment between future versions of ITIL® and ISO/IEC 20000. Shakya Academy offers 100% Online ITIL® 2011 Foundation training as well as ITIL® Live Virtual Classroom training courses across 135+ countries around the globe.

Globally recognized IT service management Certification
Demonstrates your understanding of the ITIL® terminology
Makes you prerequisite entry criteria for the ITIL® Master Level; the highest level qualification within the ITIL® scheme.
Opens better opportunities in the career path

There is no defined eligibility criterion for ITIL Foundation exam. ITIL Foundation certification is in itself a prerequisite for other level of ITIL certifications.


  • Introducing IT Service Management
  • Practicing Service Management
  • The IT Service Lifecycle Overview
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Concepts
  • Terminology
  • Main Principles and Models
  • Roles
  • Functions
  • Service Level Management
  • Service Continuity
  • Configuration Management
  • Release Management
.