ITIL INTERMEDIATE CSI CERTIFICATION TRAINING

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ITIL INTERMEDIATE CSI CERTIFICATION TRAINING

Key Features

    2 Days Live Virtual Classroom Training
    Training Delivered by Industry Expert and certified Trainers
    ITIL Intermediate CSI Exam Preparation Guide
    Real world examples from various industries
    Courseware Approved by APMG,CSME,TUV,SUD
    Tips and Techniques to clear ITIL Intermediate CSI Certification

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COURSE DESCRIPTION

ITIL Intermediate CSI Certification Training The IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management across the globe. ITIL® Intermediate Continual Service Improvement CSI certification demonstrates one’s specialization in ITIL® service Lifecycle modules and ability to effectively perform planning for design, development and implementation of Service Management. This certification demonstrates your depth knowledge in ITIL® modules and specialization in all activities of Continual Service Improvement phase to potential global employers. Shakya Academy offers ITIL® Intermediate CSI 2-day intense Live Virtual classroom training with expert trainers in your city.

Globally recognized IT service management Certification
Demonstrates your understanding of the ITIL® terminology
Makes you prerequisite entry criteria for the ITIL® Master Level; the highest level qualification within the ITIL® scheme.
Opens better opportunities in the career path


At least 30 contact hours (hours of instruction, excluding breaks, and not including summary review time) with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme.

2 to 4 years’ professional experience working in IT service management is highly desirable. Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications)


  • Purpose, Objectives, and Scope
  • Business Value
  • CSI Approach
  • Context of CSI within the Service Lifecycle
  • Inputs and Outputs
  • CSI Success Depends on Understanding Change within an Organization
  • CSI Success Depends on Clear Ownership and Accountability
  • How the CSI Register Supports CSI
  • CSI is Driven and Influenced by Service Level Management
  • Importance of Knowledge Management and the Deming Cycle to CSI
  • CSI Used to Ensure Effective Governance
  • Frameworks, Models, Standards, and Quality Systems Supporting CSI
  • Purpose, Objectives, and Scope
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Process Activities, Methods, and Techniques
  • Triggers, Inputs, Outputs, and Process Interfaces
  • Other Processes Support the Seven-Step Improvement Process
  • Assessments
  • Gap Analysis
  • Benchmarking
  • Service and Process Measurement
  • Metrics and Measurement Frameworks
  • Calculating Return on Investment
  • Service Reporting Policies and Principles
  • How Availability Management, Capacity Management, IT Service Continuity Management, Problem Management, and Knowledge Management Support CSI
  • Service Owners
  • Process Owner and Process Managers
  • Process Practitioners
  • CSI Manager
  • The Nature of the Seven-Step Improvement Process Activities and the Skills Required
  • CSI Manager vs. Other Supporting Roles
  • How Responsibility, Accountability, Consultancy, or Informational (RACI) Models Can Be Used to Clarify Roles and Responsibilities for CSI
  • IT Service Management Suites
  • Systems and Network Management Tools
  • Event management
  • Automated Incident/Problem Resolution
  • Performance Management
  • Statistical Analysis Tools
  • Project and Portfolio Management Tools
  • Financial Management Tools
  • Business Intelligence and Reporting Tools
  • Critical Considerations and Where to Start
  • Role of Governance to CSI
  • Effect of Organizational Change for CSI
  • Communication Strategies and Plans
  • Challenges Facing CSI
  • CSFs for CSI
  • Risks Associated with Implementing CSI
.