ITIL® INTERMEDIATE MALC CERTIFICATION COURSE

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ITIL® INTERMEDIATE MALC CERTIFICATION COURSE

Key Features

    Peoplecert approved course content (Manual)
    Free ITIL® Intermediate MALC practice test paper
    Access to online study material
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COURSE DESCRIPTION

MALC is the succeeding qualification after the Intermediate modules and its a given that the candidates having reaching thus far possess an appreciable skillset of the ITIL framework. MALC is widely considered as an Expertlevel and empowers the certified candidate with competencies to manage an organizations services by abridging all lifecycle and capability stages in service delivery. MALC consists of Appointmentof projectmanager, team andgovernance, Stakeholder identification, Conflict resolution to sign-off process.

Globally recognized IT service management Certification
Demonstrates your understanding of the ITIL® terminology
Makes you prerequisite entry criteria for the ITIL® Master Level; the highest level qualification within the ITIL® scheme.
Opens better opportunities in the career path

At least 17 ITIL v3 or newer credits (required)
Two to four years of relevant work experience
To prepare for the end-of-class exam, it is recommended that you review the 2011 editions of the following ITIL publications and complete at least 28 hours of personal study
Service Strategy (ISBN 9780113313044)
Service Design (ISBN 9780113313051)
Service Transition (ISBN 9780113313068)
Service Operation (ISBN 9780113313075)
 Continual Service Improvement (ISBN 9780113313082)


  • MALC exam builds on the knowledge acquired in foundation and intermediate-level ITIL courses
  • Prerequisites for the MALC exam
  • Structure and scoring of the MALC exam
  • Blooms Taxonomy and applying it to the types of questions that will/will not be asked on the MALC exam
  • MALC exam cast study
  • Services, service management, and IT service management
  • Organizing functions and roles for service management
  • Effect of clarifying roles and using RACI
  • Element of value
  • Business value of various ITIL lifecycle stages
  • Approaches to risk management
  • Importance of knowledge management and the SKMS
  •    Coordinating business relationship management across the lifecycle
  • Role of business relationship management in the communication activities
  •   Stakeholder management and communication
  • Using service models
  •   Design activity coordination
  • Services
  •    Managing communications and commitment throughout the lifecycle
  • Communication aspects of service operation
  • Communication strategy and plan
  • Effectively and efficiently integrating service management processes across the lifecycle
  • Impact and relationship of service strategy to other lifecycle stage
  •   Various lifecycle stage inputs and outputs
  •   Value and interfaces of the various service management processes
  •    Importance of an approach to balanced design
  • Contribute to effective and efficient service management with design coordination and transition planning and support
  • Service transition lifecycle stages
  •    Managing services across the lifecycle
  •    Involving operations staff in other lifecycle stages
  • Sources of information helping in the implementation and improvement of services
  • Factors relevant to strategic assessments
  •    Challenges, risks, and critical success factors of the strategy, design, transition, and operation lifecycle stages
  • Governance, activities, framework, and governance bodies
  •   Relating strategy to governance
  • Service providers set direction, policy and strategy
  •   Change management
  •  Management systems
  •   Establishing and maintaining a service management system
  •   Organization development and departmentalization
  • Logical structure for a service provider
  •     Functions and the types of services providers
  •   Measuring and demonstrating value
  • Determining and using metrics
  • Approaches to monitoring and control
  •     Using event management tools
  • Implementing service management, service management processes, and supporting tools
  •     Different types of assessments and conducting assessments
  •     Techniques for improving service management
  • Methods for implementing service management
  • Business value of service portfolio management
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