ITIL INTERMEDIATE PPO CERTIFICATION TRAINING

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ITIL INTERMEDIATE PPO CERTIFICATION TRAINING

Key Features

    2 Days Live Virtual Classroom Training
    Training Delivered by Industry Expert and certified Trainers
    ITIL Intermediate PPO Exam Preparation Guide
    Real world examples from various industries
    Courseware Approved by APMG,CSME,TUV,SUD
    Tips and Techniques to clear ITIL Intermediate PPO Certification

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COURSE DESCRIPTION

The IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management across the globe. ITIL® Intermediate Planning, Protection and Optimization PPO certification demonstrates one’s specialization in ITIL® service Capability modules and ability to effectively perform planning for design, development and implementation of Service Management. This certification demonstrates your depth knowledge in ITIL® modules and specialization in all activities of Planning, Protection and Optimization phase to potential global employers. Shakya Academy offers ITIL® Intermediate PPO 2-day intense Live Virtual classroom training with expert trainers in your city.

Globally recognized IT service management Certification
Demonstrates your understanding of the ITIL® terminology
Makes you prerequisite entry criteria for the ITIL® Master Level; the highest level qualification within the ITIL® scheme.
Opens better opportunities in the career path

ITIL Foundation Certification (v3 or newer) required
Two to four years of relevant work experience
To prepare for the end-of-class exam, we recommend that you review the ITIL 2011 publication Service Design (2011 Edition, ISBN 9780113313051) and complete at least 21 hours of personal study


  • Processes
  • Purpose, Objectives, and Value of Service Design
  •      Lifecycle within the PPO Context
  •   Scope and Flow of Service Design
  • Service Requirements
  • Business Requirements and Drivers
  • Business Value of Service Design
  •    Comprehensive and Integrated Service Design
  •   Direction, Policy, and Strategy of Service Design
  •   Purpose, Objectives, and Scope
  •      Business Value
  • Policies, Principles, and Basic Concepts
  •   Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Process Interfaces
  •   Information Management
  •      CSFs and KPIs
  •    Challenges and Risks
  • Purpose and Objectives
  •    Scope of Capacity Management
  •   Business Value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  •    Triggers, Inputs, and Outputs
  •    Process Interfaces with Capacity Management
  •   Information Management in Capacity Management
  • CSFs and KPIs
  • Purpose and Objectives
  • Scope of Availability Management
  • Business Value
  • Policies, Principles, and Basic Concepts
  •    Vital Business Functions
  •    Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Process Interfaces
  • Information Management
  • Purpose and Objectives
  •       Scope of ITSCM
  • Business Value
  • Policies, Principles, and Basic Concepts
  •   Activities, Methods, and Techniques
  • Process Interfaces
  • Information Management
  • CSFs and KPIs
  •   Challenges and Risks
  •    Purpose and Objectives
  •   Scope of ISM
  • Business Value
  • Policies, Principles, and Basic Concepts
  •    Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Process Interfaces
  •    Information Management
  •   CSFs and KPIs
  • Best Practices for Service and Process Implementation
  • Generic Technology Requirements for Service Design
  • Technology and Management Architectures
  •   Selection of Tools and Technology to Support Service Design
  •    Planning and Implementing Service Management Tools
  • Challenges, Risks, and CSFs
.