ITIL INTERMEDIATE RCV CERTIFICATION TRAINING

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ITIL INTERMEDIATE RCV CERTIFICATION TRAINING

Key Features

    2day Classroom/ Instructor led live online session
    Training Delivered by Industry Expert and certified Trainers
    ITIL Intermediate RCV Exam Preparation Guide
    Real world examples from various industries
    Courseware Approved by APMG,CSME,TUV,SUD
    Tips and Techniques to clear ITIL Intermediate RCV Certification

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COURSE DESCRIPTION

The IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management across the globe. ITIL® Intermediate Release, Control and Validation RCV certification demonstrates one’s specialization in ITIL® service Capability modules and ability to effectively perform planning for design, development and implementation of Service Management. This certification demonstrates your depth knowledge in ITIL® modules and specialization in all activities of Release, Control and Validation phase to potential global employers. Shakya Academy offers ITIL® Intermediate RCV 2-day intense Live Virtual classroom training with expert trainers in your city.

Globally recognized IT service management Certification
Demonstrates your understanding of the ITIL® terminology
Makes you prerequisite entry criteria for the ITIL® Master Level; the highest level qualification within the ITIL® scheme.
Opens better opportunities in the career path

At least 30 contact hours (hours of instruction, excluding breaks, and not including summary review time) with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme. 2 to 4 year professional experience working in IT service management is highly desirable. Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications)
  • Purpose and Objectives
  • Scope of Service Transition in Relation to the RCV Processes
  • Service Transition Value to the Business
  • RCV Processes Interaction with Other Lifecycle Stages
  • Developing an Effective Service Transition Strategy
  • Key Initiatives for Preparing for Effective Service Transition
  • Planning and Coordinating Service Transition Activities
  • Service Transition Process Support
  • Purpose and Objectives of SACM
  • Scope of SACM
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Interfaces with Other Processes
  • Information Management in SACM
  • CSFs and KPIs
  • Purpose and Objectives
  • Scope of the Change Management Process
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Process Interfaces
  • Role of the Configuration Management System in the Change Management Process
  • CSFs and KPIs
  • Purpose and Objectives
  • Scope of Change Evaluation
  • Business Value
  • Policies and Principles
  • Key Terminology
  • Activities, Methods, and Techniques
  • Evaluation Report Contents
  • Trigger, Inputs, and Outputs
  • Interfaces with Other Processes
  • Purpose and Objectives
  • Scope of the Release and Deployment Management Process
  • Business Value
  • Policies
  • Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Interfaces with Other Processes
  • Information Management in the Release and Deployment Management Process
  • CSFs and KPIs
  • Purpose and Objectives
  • Scope of the Service Validation and Testing Process
  • Business value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  • Trigger, Inputs, and Outputs
  • Interfaces with Other Processes
  • Information Management in Service Validation and Testing
  • CSFs and KPIs
  • Purpose and Objectives
  • Scope of Request Fulfillment
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Process interfaces
  • Information Management in Request Fulfillment
  • CSFs and KPIs
  • Purpose, Objectives, and Scope
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Interfaces with Other Processes
  • Information Management in the Knowledge Management Process
  • CSFs and KPIs
  • Challenges and Risks
  • Generic Technology Requirements to Support Process Capabilities
  • Managing a Change in Operations
  • Service Operation Use of Project Management Approaches
  • Assessing and Managing Risk in Service Operation
  • Operational Staff in Service Design and Transition
  • Knowledge Management Tools
  • Collaboration
  • Configuration Management System
  • Planning the Implementation of Service Management Tools
.