ITIL INTERMEDIATE SD CERTIFICATION TRAINING

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ITIL INTERMEDIATE SD CERTIFICATION TRAINING

Key Features

    2 Days Live Virtual Classroom Training
    Training Delivered by Industry Expert and certified Trainers
    ITIL Intermediate SD Exam Preparation Guide
    Real world examples from various industries
    Courseware Approved by APMG,CSME,TUV,SUD
    Tips and Techniques to clear ITIL Intermediate SD Certification

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COURSE DESCRIPTION

The IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management across the globe. ITIL® Intermediate Service Strategy SD certification demonstrates one’s specialization in ITIL® service lifecycle modules and ability to effectively perform planning for design, development and implementation of Service Management. This certification demonstrates your depth knowledge in ITIL® modules and specialization in all activities of Service Design phase to potential global employers. Shakya Academy offers ITIL® Intermediate SD 2-day intense Live Virtual classroom training with expert trainers in your city.

Globally recognized IT service management Certification
Demonstrates your understanding of the ITIL® terminology
Makes you prerequisite entry criteria for the ITIL® Master Level; the highest level qualification within the ITIL® scheme.
Opens better opportunities in the career path


ITIL Foundation Certification (v3 or newer) required
Two to four years of relevant work experience
To prepare for the end-of-class exam, we recommend that you review the ITIL 2011 publication Service Design (2011 Edition, ISBN 9780113313051) and complete at least 21 hours of personal study


  • Key Service Management Concepts
  • Purpose, Goals, and Objectives of Service Design
  •   Scope of Service Design
  • Service Design Processes Supporting the Service Lifecycle
  •   Value of Service Design
  • Service Design Fundamentals
  • Processes within Service Design
  • Service Design Inputs and Outputs
  • Holistic Design, Service Composition, and the Four Ps of Service Design
  • Five Major Aspects of Service Design
  •    Importance of Taking a Balanced Approach to Service Design
  • Service Requirements, Business Requirements, and Drivers
  •   Design Activities and their Constraints
  •   Service-Oriented Architecture Principles
  • Service Design Models
  •  Purpose, Objectives, and Scope
  •   Value to the Business
  • Policies, Principles, and Basic Concepts
  • Process Triggers, Inputs, Activities, Methods, and Outputs
  • Process Interfaces
  •    CSFs and KPIs
  • Challenges and Risks
  •   Roles and Responsibilities
  • Purpose, Objectives, and Scope
  • Value to the Business
  • Policies, Principles, and Basic Concepts
  • Process Triggers, Inputs, Activities, Methods, and Outputs
  •    Process Interfaces
  •    CSFs and KPIs
  • Challenges and Risks
  • Roles and Responsibilities
  • Purpose, Objectives, and Scope
  • Value to the Business
  •   Policies, Principles, and Basic Concepts
  • Process Triggers, Inputs, Activities, Methods, and Outputs
  •      Process Interfaces
  •   CSFs and KPIs
  •      Challenges and Risks
  •     Key Supplier Management Roles
  • Purpose, Objectives, and Scope
  •    Value to the Business
  •   Policies, Principles, and Basic Concepts
  •   Process Triggers, Inputs, Activities, Methods, and Outputs
  •     Process Interfaces
  • CSFs and KPIs
  • Challenges and Risks
  • Key Availability Management Roles
  • Purpose, Objectives, and Scope
  •     Value to the Business
  •    Policies, Principles, and Basic Concepts
  • Process Triggers, Inputs, Activities, Methods, and Outputs
  • Process Interfaces
  • CSFs and KPIs
  • Challenges and Risks
  • Key Capacity Management Roles
  • Purpose, Objectives, and Scope
  •   Value to the Business
  • Policies, Principles, and Basic Concepts
  • Process Triggers, Inputs, Activities, Methods, and Outputs
  • Process Interfaces
  •  CSFs and KPIs
  • Challenges and Risks
  •   Key IT Service Continuity Management Roles
  • Purpose, Objectives, and Scope
  • Value to the Business
  •    Policies, Principles, and Basic Concepts
  • Process Triggers, Inputs, Activities. Methods, and Outputs
  • Process Interfaces
  •    CSFs and KPIs
  • Challenges and Risks
  • Key Information Security Management Roles
  •     Functional Role Analysis
  • Using the RACI Matrix in Process Design
  •     Functions within Service Design
  • Business Impact Analysis
  • Good Practices for Process Implementation
  • Generic Requirements for Technology to Assist Service Design
  • Applying Evaluation Criteria for Technology and Processes
  •       Planning and Implementing Service Management Technologies
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