ITIL INTERMEDIATE SOA CERTIFICATION TRAINING

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ITIL INTERMEDIATE SOA CERTIFICATION TRAINING

Key Features

    2 Days Live Virtual Classroom Training
    Training Delivered by Industry Expert and certified Trainers
    ITIL Intermediate SOA Exam Preparation Guide
    Real world examples from various industries
    Courseware Approved by APMG,CSME,TUV,SUD
    Tips and Techniques to clear ITIL Intermediate SOA Certification

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COURSE DESCRIPTION

The IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management across the globe. ITIL® Intermediate Service Offerings and Agreements SOA certification demonstrates one’s specialization in ITIL® service Capability modules and ability to effectively perform planning for design, development and implementation of Service Management. This certification demonstrates your depth knowledge in ITIL® modules and specialization in all activities of Service Offerings and Agreements phase to potential global employers. Shakya Academy offers ITIL® Intermediate SOA 2-day intense Live Virtual classroom training with expert trainers in your city.

Globally recognized IT service management Certification
Demonstrates your understanding of the ITIL® terminology
Makes you prerequisite entry criteria for the ITIL® Master Level; the highest level qualification within the ITIL® scheme.
Opens better opportunities in the career path

ITIL Foundation Certification (v3 or newer) required
Two to four years of relevant work experience
To prepare for the end-of-class exam, we recommend that you review the ITIL 2011 publication Service Operation (2011 Edition, ISBN 9780113313075) and complete at least 12 hours of personal study


  •   How Service Offerings and Agreements Practices Support the Service Lifecycle
  • Purpose, Objectives, Scope, and Value of Strategy Management for IT Services and the Design Coordination Process
  • Successful Services Depend on the Customers Perception of Utility and Warranty
  • Relevance of Business Cases and Return-on-Investment to Service Offerings and Agreements Practices
  • Purpose, Objectives, and Scope
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Triggers, Inputs, Outputs, and Process Interfaces
  • Information Management within the Business Relationship Management Process
  • CSFs and KPIs
  • Challenges and Risks
  • Key Roles and Responsibilities
  • Service Portfolio
  • Purpose, Objectives, and Scope
  • Business Value
  •   Policies, Principles, and Basic Concepts
  • Triggers, Inputs, Outputs, and Process Interfaces
  •    Information Management within the Service Portfolio Management Process
  • CSFs and KPIs
  • Challenges and Risks
  • Key Roles and Responsibilities
  •   Purpose, Objectives, and Scope
  •   Business Value
  • Policies, Principles, and Basic Concepts
  •   Triggers, Inputs, Outputs, and Process Interfaces
  • Information Management within the Financial Management for IT Services Process
  • CSFs and KPIs
  • Challenges and Risks
  • Key Roles and Responsibilities
  • Importance of Demand Management to Managing Services throughout their Lifecycle
  •   Purpose, Objectives, and Scope
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Triggers, Inputs, Outputs, and Process Interfaces
  •   Information Management within the Demand Management Process
  • CSFs and KPIs
  • Challenges and Risks
  • Key Roles and Responsibilities
  • Importance of the Service Catalog to the Service Lifecycle
  •   Purpose, Objectives, and Scope
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Triggers, Inputs, Outputs, and Process Interfaces
  • Information Management within the Service Catalog Management Process
  • CSFs and KPIs
  •   Challenges and Risks
  • Production of a Service Catalog
  • Importance of Service Level Management to the Service Lifecycle
  • Purpose, Objectives, and Scope
  •   Business Value
  • Policies, Principles, and Basic Concepts
  • Triggers, Inputs, Outputs, and Process Interfaces
  •    Information Management within the Service Level Management Process
  • CSFs and KPIs
  • Challenges and Risks
  •   Contents of Service and Operational Level Agreements (SLAs and OLAs)
  • Purpose, Objectives, and Scope
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Triggers, Inputs, Outputs, and Process Interfaces
  • Information Management within the Supplier Management Process
  • CSFs and KPIs
  • Challenges and Risks
  • Key Roles and Responsibilities
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