ITIL INTERMEDIATE SS CERTIFICATION TRAINING

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ITIL INTERMEDIATE SS CERTIFICATION TRAINING

Key Features

    2 Days Live Virtual Classroom Training
    Training Delivered by Industry Expert and certified Trainers
    ITIL Intermediate SS Exam Preparation Guide
    Real world examples from various industries
    Courseware Approved by APMG,CSME,TUV,SUD
    Tips and Techniques to clear ITIL Intermediate SS Certification

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COURSE DESCRIPTION

The IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management across the globe. ITIL® Intermediate Service Strategy SS certification demonstrates one’s specialization in ITIL® service lifecycle modules and ability to effectively perform planning for design, development and implementation of Service Management. This certification demonstrates your depth knowledge in ITIL® modules and specialization in all activities of Service Strategy phase to potential global employers. Shakya Academy offers ITIL® Intermediate SS 2-day intense Live Virtual classroom training with expert trainers in your city.

Globally recognized IT service management Certification
Demonstrates your understanding of the ITIL® terminology
Makes you prerequisite entry criteria for the ITIL® Master Level; the highest level qualification within the ITIL® scheme.
Opens better opportunities in the career path

ITIL Foundation Certification (v3 or newer) required
Two to four years of relevant work experience
To prepare for the end-of-class exam, we recommend that you review the ITIL 2011 publication Service Design (2011 Edition, ISBN 9780113313051) and complete at least 21 hours of personal study


  •    Key Service Management Concepts
  •    Purpose and Objectives of Service Strategy
  •   Scope of Service Strategy
  • Business Value of Service Strategy
  •     Service Strategy Interfaces across the Service Lifecycle
  • Basic Approach to Deciding Strategy
  • Services
  • Elements of Value
  •    Utility and Warranty
  • Customer, Service, and Strategic Assets
  • Service Providers
  •   Strategies for Customer Satisfaction
  • Service Economics
  • Sourcing Strategies and Governance
  •    Purpose, Objectives, and Scope of Strategy Management for IT Services
  •   Business Value of Strategy Management for IT Services
  •   Policies, Principles, and Basic Concepts of Strategy Management for IT Services
  • Process Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs of Strategy Management for IT Services
  • Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
  • Challenges and Risks
  • Purpose, Objectives, and Scope of Service Portfolio Management
  •   Business Value of Service Portfolio Management
  • Policies, Principles, and Basic Concepts of Service Portfolio Management
  •    Process Activities, Methods, and Techniques
  •   Triggers, Inputs, and Outputs of Service Portfolio Management
  •   CSFs and KPIs
  •    Challenges and Risks
  • Purpose, Objectives, and Scope of Financial Management for IT Services
  •      Business Value of Financial Management for IT services
  • Policies, Principles, and Basic Concepts of Financial Management for IT Services
  •     Process Activities, Methods, and Techniques
  •    Triggers, Inputs, and Outputs of Financial Management for IT Services
  • CSFs and KPIs
  •    Challenges and Risks
  •     Purpose, Objectives, and Scope of Demand Management
  •     Business Value of Demand Management
  • Policies, Principles, and Basic Concepts of Demand Management
  • Process Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs of Demand Management
  • CSFs and KPIs
  • Challenges and Risks
  •        Purpose, Objectives, and Scope of Business Relationship Management
  • Business Value of Business Relationship Management
  •     Policies, Principles, and Basic Concepts of Business Relationship Management
  •        Process Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs of Business Relationship Management
  • CSFs and KPIs
  •    Challenges and Risks
  • Strategy for Governance
  •   Governance Frameworks and Bodies
  •       How Service Strategy Relates to Governance
  •    Service Strategy Roles
  • Organizational Development
  • Organizational Departmentalization
  • Organizational Design
  • Service Automation, Instrumentation, and Analytics
  • Service Interfaces and Self-Service Channels
  • Implementation through the Service Lifecycle
  • Following a Lifecycle Approach
  • Impact of Service Strategy on the Other Service Lifecycle Stages
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