Shakya Academy

1. What are the different modes of training program that Shakya Academy provides?

We provide training in two different modes: On-demand Online Training &Instructor-led OnlineTraining.

2. What is On-demand Online Training program?

If you are comfortable with self-study and want to learn at your own pace, anywhere and anytime, then this is the best solution for your training needs. You will get access to audio-video content, ebooks which you can refer on-the-go.

3. What is Instructor-led Online Training program?

You want an instructor-led training that includes real-life case studies and discussions.
Your current schedule enables you to take a 2-day or 4-day full time classroom training.
Your professional responsibilities require you to get a relevant credential.

4. How many days can I have access to the online material for study?

You can choose from 30 days, 60 days, 90 days or 180 days access to online training.

5. Do I get a copy of the certificate by post or by email?

You will get soft copy of your certificate.

6. Whom do I contact in case of any query regarding any of the courses?

For any queries, please email at support@shakyaacademy.com or connect with us through live chat.

7. What system requirements do I need, to attend virtual classrooms?

CPU A modern computer manufactured within last 5 years

RAM 512 MB required, 1Gb or more recommended

Operating System Windows XP, Vista, Windows 7
Mac OS X 10.4.x or later

Internet Cable Modem, DSL, LAN (Min of 512Kbps, we recommend 1Mbps or greater)

Sound Card Sound card and speakers, headset with microphone (optional)

Monitor and Video Card 1024 x 768 or higher screen resolution.

Web Browser (free) Internet Explorer 7 or higher
Firefox 3.x
Google Chrome 3.x

1. What are my options for support?

You can contact us via Phone, Email and / Chat. To know more about contact options, Visit the Contact Us page.

2. How can I extend the access period for my course?

You can extend the access period by paying separately. Contact support@shakyaacademy.comfor more information.

3. I am not being able to access the online course. Whom should I contact for a solution?

Please send an email to support@shakyaacademy.com. You can also chat with us to get an instant solution.

1. How should I make the payment and what are the modes of payment available? Do I get a receipt or confirmation for the same?

Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.
Visa/Master debit/credit card.
American express and Diners Club card.
PayPal

2. Can I cancel my enrollment? Do I get a refund?

Yes, you can cancel your enrollment within 48 hours of your purchase. We provide you complete refund after deducting 10% administration fee. To know more please go through our Refund Policy.

4. Do you provide money back guarantee for the training program?

We do provide money back guarantee for few training programs. Contact support@shakyaacademy.com for more information.

5. Do you provide any group discount?

Yes, we have group discount for a group of 3 or more. Contact support@shakyaacademy.com to know more about group discounts.

1. Can Shakya academy deliver a course at my company's site?

If your company has a group of ten or more employees to train, we can schedule a private course at your company's site. For more information, contact our support team via email: support@shakyaacademy.com or call our global support number. Call us: +1 (713) 287 1296

2. Do you provide money back guarantee for the training program?

You can extend the access period by paying separately. Contact support@shakyaacademy.comfor more information.

3. I want Shakya academy to conduct training at our company’s site. Whom should I contact?

Please connect with our support team through support@shakyaacademy.comto know more about organizing training at your company’s site.

4. Can I become an affiliate with Shakya academy?

Yes, you can become an affiliate with Shakya academy. To know more about the same, please refer to our affiliate program.

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CPU	A modern computer manufactured within last 5 years
RAM	512 MB required, 1Gb or more recommended
Operating System	Windows XP, Vista, Windows 7 Mac OS X 10.4.x or later
Internet	Cable Modem, DSL, LAN (Min of 512Kbps, we recommend 1Mbps or greater)
Sound Card	Sound card and speakers, headset with microphone (optional)
Monitor and Video Card	1024 x 768 or higher screen resolution.
Web Browser (free)	Internet Explorer 7 or higher Firefox 3.x Google Chrome 3.x